Privacy Policy

Effective Date: August 10, 2026

Tangerine Storage & RV (“Tangerine Storage & RV,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us by our customers, prospective customers, visitors, and website users.

This Privacy Policy explains how we collect, use, disclose, protect, and retain personal information in connection with our storage units, RV parking, website, and related services.

Tangerine Storage & RV operates in Alberta and handles personal information in accordance with applicable privacy legislation, including Alberta’s Personal Information Protection Act (PIPA).

1. Information We Collect

Depending on the services you use and how you interact with us, we may collect personal information such as:

• Full name

• Telephone number

• Email address

• Identification information when required for account or rental purposes

• Vehicle information, including make, model, colour, and licence plate number

• RV or stored property information when required for our services

• Rental agreement and account information

• Payment and billing information

• Communication and correspondence with our staff

• Information submitted through our website, contact forms, or inquiries

• Access-related information, such as gate entry records, access codes, key fob information, or similar access credentials

• Information necessary to manage your storage unit, RV parking space, rental account, and related services

We may also collect information through security systems located on our property, including video surveillance.

We aim to collect only information that is reasonably required for identified business purposes. Alberta’s PIPA requires private organizations to limit collection to information reasonably required for the purpose.

2. How We Use Personal Information

We may collect, use, and disclose personal information for reasonable business purposes, including:

• Preparing and administering rental agreements

• Processing payments and billing

• Providing customer service

• Communicating with customers regarding their account, rental, payments, access, or property

• Managing gate and property access

• Maintaining the security of our property, customers, employees, and facilities

• Responding to inquiries and service requests

• Managing overdue accounts or outstanding balances

• Preventing, investigating, or addressing unauthorized access, theft, fraud, damage, or other incidents

• Maintaining business and accounting records

• Meeting legal, regulatory, insurance, or contractual requirements

• Improving our services and website

• Sending promotional or marketing communications where permitted and, where required, with appropriate consent

We will generally use personal information only for the purposes for which it was collected, unless another use is authorized or permitted by law.

3. Consent

Where required by law, Tangerine Storage & RV will obtain consent before collecting, using, or disclosing personal information.

By providing personal information to us, you acknowledge that we may collect, use, and disclose that information for the purposes identified at the time of collection and for other purposes permitted by applicable law.

You may withdraw consent to certain uses of your personal information, subject to legal or contractual restrictions and reasonable notice.

4. Website and Online Information

When you use our website, we may collect information that you voluntarily provide through contact forms, rental inquiries, quote requests, or other online forms.

Our website may also automatically collect certain technical information, such as:

• Browser and device information

• Pages visited

• Date and time of visits

• General website usage information

This information may be used to operate, maintain, secure, and improve our website and services.

We may use third-party website services, analytics providers, advertising platforms, payment processors, or other service providers to help operate our business. These providers may process information on our behalf and are expected to handle information in accordance with applicable privacy requirements.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, or similar technologies to:

• Maintain website functionality

• Understand website traffic and usage

• Improve website performance

• Measure advertising effectiveness

• Provide relevant advertising or remarketing where applicable

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.

6. Video Surveillance and Security

For the safety and security of our customers, employees, property, and facilities, Tangerine Storage & RV may operate video surveillance cameras on the premises.

Video surveillance may capture individuals, vehicles, licence plates, and activities occurring in monitored areas.

Surveillance information may be used for legitimate security and operational purposes, including:

• Protecting customers and property

• Preventing theft, vandalism, unauthorized access, or other incidents

• Investigating incidents or complaints

• Maintaining site security

• Assisting law enforcement or other authorized parties when legally permitted or required

Access to surveillance information is restricted to authorized personnel and is handled in accordance with applicable privacy requirements.

7. Disclosure of Personal Information

Tangerine Storage & RV does not sell or rent customers’ personal information.

We may disclose personal information when reasonably necessary for business purposes or where permitted or required by law, including to:

• Employees and authorized representatives who require the information to perform their duties

• Service providers and contractors who assist us with operating our business

• Payment processors and financial service providers

• Professional advisors, such as accountants, lawyers, or insurers

• Collection agencies or other parties involved in recovering outstanding amounts

• Law enforcement or government authorities where required or permitted by law

• Other parties where you have provided consent or where disclosure is otherwise authorized by applicable legislation

We take reasonable steps to ensure that personal information disclosed to service providers is appropriately protected.

8. Protection of Personal Information

Tangerine Storage & RV uses reasonable physical, technical, and administrative safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, or destruction.

Safeguards may include:

• Restricted access to customer information

• Password and account controls

• Secure systems and software

• Physical security measures

• Restricted access to records

• Employee procedures and training

• Secure handling and disposal of information

No method of storing or transmitting information can be guaranteed to be completely secure. However, we take reasonable measures appropriate to the sensitivity of the information to protect the information in our care.

9. Retention and Disposal

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, to provide our services, maintain appropriate business records, resolve disputes, comply with legal and regulatory requirements, and protect our legitimate business interests.

When personal information is no longer required, we will take reasonable steps to securely destroy, erase, or anonymize it.

Alberta’s privacy framework requires organizations to retain information only as long as reasonable for business and legal purposes and to destroy or anonymize information when it is no longer needed.

10. Accessing or Correcting Your Personal Information

You may request access to personal information that Tangerine Storage & RV holds about you, subject to applicable legal exceptions.

You may also request that inaccurate or incomplete personal information be corrected.

Requests should be submitted to our Privacy Officer using the contact information below. We may require sufficient information to verify your identity before responding to a request.

Alberta’s PIPA provides individuals with rights to request access to their personal information and request corrections.

11. Privacy Concerns or Complaints

If you have a question, concern, or complaint regarding how Tangerine Storage & RV handles your personal information, please contact our Privacy Officer.

We will review privacy concerns and take reasonable steps to investigate and respond to complaints.

If your concern cannot be resolved directly with us, you may have the right to contact the Office of the Information and Privacy Commissioner of Alberta (OIPC).

12. Privacy Officer

Privacy Officer
Tangerine Storage & RV
Alberta, Canada

Email: info@tangerinestorage.com
Mailing Address: PO Box 5586, Leduc, AB

Managed by Western Legacy Group Inc.

The Privacy Officer is responsible for overseeing Tangerine Storage & RV’s compliance with applicable privacy requirements and responding to privacy-related questions and requests.

Alberta’s PIPA requires organizations to designate an individual responsible for compliance and make information about their privacy practices available.

13. Changes to This Privacy Policy

Tangerine Storage & RV may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology, or applicable privacy requirements.

The updated Privacy Policy will be posted on our website with the revised effective date.

14. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact our Privacy Officer using the contact information provided above.

Tangerine Storage & RV
Alberta, Canada

Managed by Western Legacy Group Inc.